Apprentice Customer Support Advisor

  • Vacancy Reference: #029494
  • St Helens
  • £138.75 per week based on working 37.5 hours per week
  • Closing Date: 02/05/2019

Brief Employer Description

Apprentice Customer Support Advisor required to provide a comprehensive first line support function to customers.

Main Duties & Responsibilities

-Provide 1st line support to customers, maintenance of online helpfiles and documents
-Contribution to the operational product development process, feedback, wish list logging
-Provide 1st line support for technical queries, phone queries and other support issues
-Take ownership for and resolving escalated queries and complaints
-Maintain awareness of issues affecting customers
-Ensure own project and technical knowledge is continually updated and communicated to customers

Required Skills, Qualifications & Personal Qualifications

Required Skills

  • Good communication skills
  • Excellent use of spelling and grammar
  • Excellent attention to detail
  • Good telephone manner
  • Computer literate

Required Personal Qualities

  • Willing to learn and use initiative
  • Flexible approach
  • Professional
  • Confident
  • Mature attitude
  • Keen to build career and stay with the company
  • Ambitious

Further required skills

-Able to communicate effectively at all levels
-Excellent verbal, written and telephone skills
-Have a logical and analytical approach to troubleshooting and problem solving
-Able to analyse and interpret data and inform in a timely manner
-Excellent planning and organisation skills

Future Prospects

The company are offering long term prospects and opportunity to develop within the role

Thank you for expressing your interest in this position. A Member of our team will be in contact with you soon.

Express interest in this vacancy

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01744 698800
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