- Vacancy Reference: #033604
- £157.50 per week
- Closing Date: 15/02/2019
Brief Employer Description
A Financial Services Apprentice required to work for a small loan company, offering financial assistance and loans to members of the public.
Main Duties & Responsibilities
Replying to customers who have requested more information on products and services, being proactive and helpful at all times.
•Gathering all relevant information by completing a detailed fact find.
•Inbound and outbound calling, building a strong rapport with customers
•Completing and assessing all stages of the loan application, taking responsibility and ownership. Referring to senior manager for underwriting decisions / queries.
•Working in compliance to all DPA, FCA and company policies and regulations
Required Skills, Qualifications & Personal Qualifications
Required Skills
- Good communication skills
- Excellent use of spelling and grammar
- Excellent attention to detail
- Must be able to work under pressure
- Good telephone manner
- Computer literate
Required Qualifications
- GCSE English and Maths A*- C
Required Personal Qualities
- Team player
- Willing to learn and use initiative
- Flexible approach
- Enthusiastic with a genuine caring nature
- Professional
- Confident
- Mature attitude
- Keen to build career and stay with the company
- Need to be punctual and reliable
- Discreet and confidential
- Positive
- Must be enthusiastic and energetic
- Assertive
- Trustworthy
- Ambitious
Further personal qualities
Must be able to show initiative, as well as be honest, reliable and trustworthy
•Personable and easy to speak to
•Ambitious and driven to meet targets
•Preferable customer service experience / Confident to speak to customers
•Good attention to detail, punctual, reliable and a good team player
Future Prospects
À permanent role in the business