Customer Service Apprenticeship

A Customer Service Apprenticeship is a great way to learn everything you need to know about giving customers of any business the best possible experience. A Customer Service Apprenticeship will often be varied and you could be working in any number of business types, no matter where you're working though the customer will always be at the forefront of your role.

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Customer Service Apprenticeship Standards available now:


Customer Service Practitioner (Level 2 Standard)

Customer Service Specialist (Level 3 Standard)

Typical duties in a Customer Service Apprenticeship


Customer Service Apprentices will often be working face to face with customers, being a point of contact for people coming to a business and are required to solve customer queries or pass them onto the relevant people within a business. Customer Service Apprentices also help to promote the business by dealing with customers or clients professionally, helping to give a great impression of the company as a whole. No matter where you are working; in a bar, hotel, call centre or shop Customer Service professionals are essential to the daily running and profits of any business.

Customer Service Apprentices must be able to think on their feet and be resilient, sometimes this career path can involve dealing with difficult situations but Customer Service Apprentices should be able to keep calm and help find a solution to any issues.

Opportunities for Customer Service Apprentices


Customer Service Apprentices can work in any business who deal with customers. From Construction to Retail and Hospitality, Customer Service staff are essential for a business to run and make profit. If you're willing to learn, you can work almost anywhere! St Helens Chamber work with many local business who need bright young people to join their Customer Service team, take a look at our current vacancies and see all of our live roles.

If you'd like to know more about starting a Customer Service Apprenticeship, email us on apprenticeships@sthelenschamber.com or contact 01744 742045

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