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Information, Advice and Guidance (Level 2)

This qualification will give you the skills you need to succeed in the information, advice and guidance industry.

Qualification
NCFE CACHE Level 2 Certificate in Information, Advice or Guidance

Skills you will gain

  • An understanding of the differences between information, advice and guidance and the requirements of different clients and how these could be met.
  • How to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills.
  • The difference between signposting and referrals, when it is appropriate to refer or signpost an individual organisation’s procedures.
  • Exploring different ways of assisting clients to explore and make choices.
  • The range of media that can be used and adapted for different client needs, storage and retrieval of information and how information is updated and maintained within their own organisation.

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Careers Adviser, Employment Adviser or Employability Tutor, Customer Service Adviser, Help-desk Adviser, Counsellor, Housing Support Officer or Debt Adviser.