Customer Service Skills

customer service skills_June_2018_Website_bannerLooking for a job in retail? Hospitality? Customer service?

This Customer Service Skills course is perfect for anyone looking for a job in a customer facing role that wants to learn the skills required and gain an accredited qualification to do it.

Topics covered

Know how to deliver good customer service
Know different communication methods
Know how to provide good customer service in line with organisational procedures
Know how to effectively deal with customer queries, problems and complaints

Course location and duration:

Location: Our Customer Service Skills Course is held at St Helens Chamber.

Duration: This is a 5 day course ran across 3 weeks, usually ran from 9:30am-15:00pm (See each individual course date for specific times and details).

Interested? What to do next:

To find out the start date for the next Customer Service Skills course, see our list of upcoming free short courses by clicking here.

Please arrange to speak to one of our guidance advisers for more information about this course and to discuss your personal career plan.
Thank you for your enquiry. We will get back to you as soon as possible.

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