This FREE course is for those who work, or aim to work within the customer service sector. It will develop knowledge and understanding of the principles of effective customer service, and develop the practical skills required.
You will work towards completing two units across 8 days;
- Delivery of effective customer service
- Supporting the customer service environment.
Upon completion of this course you may wish to progress onto a Level 2/3 qualification or Apprenticeship in Customer Service, Retail Skills, Contact Centre Operations or Business Administration.
Alternatively it will enhance your CV to support you in finding employment or promotion opportunities within a Customer Service-based role.
For more information please contact us on 01744 698800 or info@thestartingpoint.org
*You must be aged 19+ and living in the Liverpool City Region to enrol for a free place.
