05 Jun 2017
Chamber Member Hallnet’s ‘Active Housing Repair Diagnostics’ tool has been named as the winner of Best App/ Online Tool of 2017 at the Housing Excellence Awards.
The App and online tool was selected as the category winner by an independent panel of industry experts. Judge, Eamon McGoldrick, said: “They seemed to have thought through the process very clearly and have reached satisfaction levels of 90% which is considerable. 25% of customers are using the tool online which is very impressive.
“Reporting repair is one of the most important interactions between tenants and landlords and it’s critical that the interaction is well handled. It seems as if the original development of the tool with Helena Partnerships has been shared with a lot of other providers and is bringing benefit to residents.”
The App and online tool allows tenants to report problems with their properties and book repairs, whilst the landlord receives an estimation of the cost. The tool can be used from a mobile, laptop or desktop and can also be customised with company colour schemes, logos and branding.
Stephen Hall, Technical Director at Hallnet, said: “I’m really proud of the whole team for their dedication and hard work on the repairs product, including the team at Torus Group where it was originally launched. I’m extremely pleased that they’ve now gained further, well-deserved recognition.”
The Housing Excellence Awards are widely recognised as the industry event of the year and attracts over 600 industry professionals. The awards aim to highlight the organisations, individuals and initiatives that are leading the way in affordable housing.