Concise celebrates expansion and top certification

14 Oct 2021


Managed Service Provider Concise Technologies – a Member of St Helens Chamber – has announced that its parent company Air IT has made yet another pair of acquisitions, as the Group expands into Reading and Uttoxeter with the addition of MFG UK and INFINITY IT Solutions.

As a result of these acquisitions, the Air IT Group has increased its headcount to 270 staff across the UK – over 200 of whom perform direct service-related roles – and has boosted its presence both in the South East and the Midlands.

The announcement comes at the same time as another big achievement: having joined the Air IT Group earlier this year, Concise is delighted to congratulate Air IT on achieving a 4-star ‘business-led’ certification from the Service Desk Institute.

The Service Desk Certification (SDC) is a standards-based accreditation programme, designed to help service desks to improve their processes and maturity level. It provides a framework for teams to demonstrate their commitment to service excellence, best practice and continual improvement.

The certification is usually pursued by in-house service desks and blue-chip companies but Air IT has now made its mark as the only Managed Service Provider (MSP) to currently hold the accolade globally.

David Southern, Managing Director of Concise Technologies (part of the Air IT Group), says: “The Group’s further expansion is really exciting and we’re happy to be welcoming yet more talented, forward-thinking colleagues from around the UK who I’m sure will be a great fit.

The news of Air IT’s 4-star SDI rating is the icing on the cake. It just goes to show that joining the Group was the right decision for Concise and that we are all focused on the same goal of providing outstanding customer service, setting a new standard for the delivery of managed services not only in the UK but worldwide.”

Paul Rodrigues, Chairman of SDI, said: “Everyone at Air IT should be very proud of what they have achieved, and this outstanding score is a true reflection of their passion and dedication to enabling business value and driving sustainable improvements. The Air IT leadership team and everyone involved in the SDC programme should be congratulated on achieving a 4-star business-led accreditation which is a worthy reflection on their commitment and hard work.

It would be amazing to see Air IT continue to develop within the SDC programme and potentially attain a 5-star World Class rating at a future audit. We are proud to have Air IT as an SDI customer and to be able to have joined them on this amazing journey, well done to all involved.”