Clickworks
Thanks to funding from the Liverpool City Region Combined Authority’s Adult Education Budget we are pleased to be able to offer this course free of charge – provided that attendees were aged 19+ as of 31/8/21 and live within the Liverpool City Region.
This qualification is suitable for you if you are
working in a role, or looking to progress into employment where you will give introductory information, advice
or guidance to others and have no formal qualifications in this area.
There are no specific prior qualifications needed to access this qualification. This
qualification is suitable for anyone who wants to gain a more in-depth understanding of the
roles of information, advice and guidance workers. Potentially suitable roles linked to this qualification include Careers Advisor, Employment Advisor or Employability Tutor, Customer Service Advisor, Help-desk Advisor, Counsellor, Housing Support Officer or Debt Advisor.
Learners will work towards achieving the NCFE CACHE Level 2 Certificate in Information, Advice or Guidance, gaining knowledge and understanding in the following areas;
- An understanding of the
differences between information, advice and guidance and
the requirements of different clients and how these could
be met. Knowledge of boundaries and responsibilities in offering information,
advice and guidance, including signposting, referrals and
record-keeping. - How
to interact with clients, including appropriate and effective
question styles, listening skills and non-verbal
communication skills. Knowledge of the impact of values, beliefs and attitudes on
the interactions and the importance of confidentiality and
impartiality - The
difference between signposting and referrals, when it is
appropriate to refer or signpost an individual organisation’s
procedures. Knowledge of
good practice when signposting and referring, including
recording, monitoring and evaluating signposting and
referrals - Exploring different
ways of assisting clients to explore and make choices. Knowledge on discriminatory
practices and behaviours affecting specific client groups,
barriers and how to overcome them - The range of media that can be used and
adapted for different client needs, storage and retrieval of
information and how information is updated and
maintained within their own organisation.
Additionally, you will also learn about how to support clients with creating an effective CV and improving their interview skills, as well as reflecting on your own practice in these areas.
For further information about this course, please contact 01744 6988000 or info@thestartingpoint.org
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