Level 1 Customer Service Skills

15th June 2023 - 29th June 2023

09:30 - 16:00



Thanks to funding from the Liverpool City Region Combined Authority’s Adult Education Budget we are pleased to be able to offer this course free of charge – provided that attendees were aged 19+ as of 31/8/22 and live within the Liverpool City Region.

This free course is perfect for anyone looking for a job in a customer facing role that wants to learn the skills they need to stand out to employers.


City and Guilds Level 1 Award in Customer Service

Course Content:

Throughout the course you will learn:

  • How to deliver good customer service
  • Different communication methods
  • How to effectively deal with customer queries, problems and complaints.

Progression and related jobs:

You could progress onto further learning, or expand your skills with health and safety or business administration courses. You can also progress into roles such as Customer Service Adviser, Customer Relations Adviser, Retail Team Member, Waiting Staff and more.

For further information about this course contact Starting Point on 01744 698800 or email info@thestartingpoint.org


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