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17 Mar
Data Protection And Retention
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:30 St Helens Chamber

We all know a little about the Data Protection Act. But how much do you really know?

Did you know that since April 2010 the Information Commissioner’s Office has had the power to fine organisations who breach the terms of the Act up to £500,000?

Are you sure that your organisation complies? What about Data Retention? Did you know that there are many circumstances relating to employment law, Customs and Revenue when you may need to have rapid access to past data.

Does your company have Data Protection and Data Retention Policies? Can you be sure they are adhered to? Do your staff have the knowledge to help them interpret their roles and clear procedures and guidelines in place to make sure they work effectively and legally?

This seminar is recommended for any staff who handle personal data as part of their job.

Delegates attending this seminar will be able to successfully:

  • Identify the need for data protection
  • Understand Data Retention Policies
  • List their responsibilities under data protection law
  • Recognise when and for what purposes data may be used
  • Apply appropriate company data protection policies and procedures in case studies
  • Identify what to do in the event of data protection breach using the documentation and support provided.
  • Can you afford to leave your business unprotected?

Presented by Clearer Thoughts

19 Mar
How to Manage Complaints Effectively
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 St Helens Chamber

Customer complaints must always be acknowledged and dealt with effectively. When a customer complains, it is usually for a good reason or genuine concern. Complaints usually occur when your customer has not had their expectations met. We cannot avoid complaints but we can take care of the customer by listening to the complaint, and resolving it, to ensure a happy customer.

By the end of this seminar, delegates will understand how to:

• Handle complaints and get it right

• Stay customer focussed when dealing with complaints

• Identify angry, irate or frustrated customers

• Be open and accountable

• Act fairly and proportionately

20 Mar
MPs' Business Briefing
FREE
12:00 - 14:00 St Helens Chamber

This event is open to Members only and places are limited.

This ‘question time’ style event gives you the opportunity to pose questions directly to local MP's

Don’t miss the opportunity to discuss business issues from local concerns to regulation or the current economic climate.

24 Mar
Clean Growth Innovation Workshop
FREE
09:30 - 16:30 St Helens Chamber

Clean Growth Innovation is the development of any new and improved product, process, business model or service that reduces your impact on the environment.

Reducing your environmental impact isn’t just about protecting the planet for future generations. It drives down costs, increases profits, improves employee morale and gives your marketing a new angle

Workshops will take place on 10th March & 24th March

At this FREE two day workshop you’ll do a deep-dive into your business under the expert guidance of Ian Trow, Clean Growth UK Specialist Advisor and MD of Energy and Automation.

Run by Liverpool John Moores University, Clean Growth UK’s North Hub.

 

You’ll cover…

Energy saving and generation

Process automation

Clean and green new product and service innovation

Supply chain management

Business energy and productivity auditing

Staff engagement and business strategy

Free follow up sessions with Ian will also be available for those of you who want some 1-2-1 one day support in taking bigger projects forward.

25 Mar
Bookkeeping
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 St Helens Chamber

This seminar will provide participants an introduction to book-keeping practices and how to process source documents that underpin accurate record keeping.

It will also enable candidates to adjust ledger accounts, to take accounts of activities at the trial balance date which affect the production of an accurate trading, profit and loss account and Balance sheet.

Reasons to attend this seminar:

  • It will enable candidates to identify several accounting issues that most businesses deal with and how to handle them.
  • Participants will be able to prepare some bookkeeping records.
  • They will also learn how accounting policies and procedures can help a business improve financial reporting functions.

Learning Objectives:

  • Learn the importance of accounting and bookkeeping policies and procedures and how they make your financial reporting function more efficient.
  • Learn basic documents required for day to day business activities and how to enter them in books of accounts
  • Learn how to prepare petty cash book, cash books, ledger and trial balance
  • Learn how to reconcile business cash books with that of the bank and rectify errors that may be discovered.

Delegates will learn:

  • Understand the purpose of bookkeeping
  • Know how to complete financial document
  • Record cash and credit transactions in books of original entry
  • Prepare Bank Reconciliation Statements
  • Understand petty cash imprest system
  • Extract a Trial Balance from ledger accounts
  • Prepare ledger accounts
  • Prepare control accounts
  • Correct errors in business accounts
  • Differentiate between revenue and expenditures
25 Mar
Fire Safety
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 St Helens Chamber

This course is designed to develop basic fire safety awareness and competency in specific fire safety roles such as fire wardens, marshals or stewards. Learn how to ensure legal compliance, how protect people and premises, and develop confidence in your emergency team.

This course is nationally accredited and a certificate is included.

26 Mar
Emergency First Aid
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 St Helens Chamber

Emergencies can and do happen, anywhere and anytime. Our Emergency First Aid course will provide delegates with essential basic life-saving first aid skills and compliance to the Health & Safety (First Aid) Regulations.

This course is nationally accredited and a certificate is included.

26 Mar
Get To The Top Of Google Part Two - Advanced Blogging
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 Clickworks

Significant traffic can be achieved by researching and writing effective blogs that answer the questions your target customers are asking. When done correctly blogging can take your website to page one on search engine results, portray your company as an industry leader, as well as building loyalty and trust with your website visitors and customers. It can make potential customers consistently return to your website as well as giving you something valuable to share on social media. This seminar will show you how to take your website to the next level, get more traffic and ways to convert these visitors into customers.

On completion delegates will:

• Know a wide range of industry secrets on how to find the best performing keyword search terms on Google

• Be able to create great content for these terms which can skyrocket their company website.

• Learn strategies that quickly allow for blog content distribution on other platforms such as YouTube, Vimeo and iTunes.

• Learn how to analyse and track the success of your blogging

• Develop strategies to ensure that the increased website visitors become leads or customers.

Delivered by Search Online Marketing.

31 Mar
Using Google Ads to Win New Business
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 Clickworks

When people are looking to invest in a product or service, they usually turn to Google. On this course you will gain a clear understanding of Google Ads and how you can use this tool to gain exposure at the top of page 1 of Google search results.

It’s easy to setup Google Ads with little to no training, however you can waste a serious amount of money with common errors and receive poor conversions. What you will learn on this course:

  • Google Ads Strategy – taking the potential client through text based, display network and remarketing for maximum exposure.
  • Keyword research along with the importance of negative keyword inclusion.
  • Creating quality adverts than result in clicks.
  • The importance of an effective landing page in order to maximise conversions.
  • Optimising your campaign – this covers everything from focusing on the highest converting keywords, geographic locations, time of the day, day of the week and much more.
  • Setting up conversion tracking to monitor and gauge results.
  • Tried and tested methods that have been used on a wide range of campaigns across various sectors.

Attendees will leave the seminar with a clear understanding of how Google Ads can be used as part of their advertising mix and will each leave with a strategy outline they can build on to ensure they get off to the best possible start. 

01 Apr
Social Media Marketing Masterclass
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 Clickworks

Not winning business from your social media accounts? You’re not alone! This seminar will help attendees understand why ‘typical’ social media marketing doesn’t get results and what needs to be done.

Rather than focusing on the basics of how to use social media channels, we will cover the theory of focusing on ‘why’ your company is in business and an understanding of how a passionate company ethos portrayed on social media can bring huge success a theory which has been tried and tested by the likes of Apple across their social media and distribution platforms.

Social media can help your business achieve a higher level of brand awareness, enhanced customer service, deeper engagement with potential customers and a broader reach to your target audience.

With an ever-growing list of social media platforms including Facebook, Instagram, Twitter, Pinterest, LinkedIn and more it can seem like a never-ending task. During the seminar we will look at which social media channels will perform best for your business and how to leverage your time to ensure maximum engagement for minimum effort. Those attending will learn that social media marketing is hugely competitive meaning it can no longer just be about content distribution, more so how to build a loyal, genuine following with those who are likely to become customers.

Delivered by Search Online Marketing.


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