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20 Jul
Risk Assessment
Members: £70.00 + VAT
Non-members: £140.00 + VAT
09:30 - 16:30 St Helens Chamber

This qualification is designed to help improve the workplace culture for occupational health and safety by enabling delegates to understand the basic principles of risk assessment. This seminar is suitable for anyone in a work environment as it raises delegates’ awareness of the concept of risk assessment.

This course is nationally accredited and a certificate is included.

24 Jul
Paediatric First Aid
Members: £140.00 + VAT
Non-members: £280.00 + VAT
09:30 - 25 Jul 16:30 St Helens Chamber
This two day course will teach you basic life support skills with an emphasis on children's needs and ailments and illnesses. Delegates will be shown how to manage incidents including choking, unconsciousness, fractures and soft tissue injuries, bleeding and shock, asthma, anaphylaxis, burns and scalds.
31 Jul
Handling Complaints
Members: £55.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 Liverpool & Sefton Chambers of Commerce

This seminar covers the principles of handling complaints. Delegates will learn;

  • How to get it right
  • How to be customer focused
  • Being open and accountable
  • Acting fairly and proportionately
  • How to put things right
  • About seeking continuous improvements
08 Aug
Using Email Software
Members: £70.00 + VAT
Non-members: £140.00 + VAT
09:30 - 16:00 Liverpool & Sefton Chambers of Commerce

Learn to make the best use of email software to safely and securely send, receive and store messages. On completion of this course you will be able to understand and use a range of basic email software tools.

Delegates will learn how to:

  • Use e-mail software tools and techniques to compose and send messages
  • Attach files to e-mail messages and send
  • Identify how to stay safe and respect others when using e-mail
  • Use an address book to store and retrieve contact information
  • Follow guidelines and procedures for using e-mail
  • Identify when and how to respond to e-mail messages
  • Identify what messages to delete and when to do so
  • Organise and store e-mail messages
  • Respond appropriately to common e-mail problems 
05 Sep
Leadership & Management skills
Members: £55.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 Liverpool & Sefton Chambers of Commerce

If you are looking to step into management or team leadership or have just taken on this type of role, this seminar will introduce you to the facets of being a successful leader in the workplace. You will develop an awareness of leadership & management theories.

Delegates will learn:

  • An awareness of a range of leadership and management styles, and how they have a place in different situations and with different types of people
  • How to develop an awareness of emotional intelligence
  • How to review the effect of emotions on your own and other's performance
  • Understand the importance of effective communication in management
12 Sep
Customer Service Skills
Members: £55.00 + VAT
Non-members: £99.00 + VAT
09:30 - 16:30 Liverpool & Sefton Chambers of Commerce
This seminar aims to develop knowledge in the key areas that are required to promote and support good customer service. It can also contribute to the development of key skills in communication, working with others and problem solving. Improve job satisfaction in your customer care role while increasing your confidence when communicating with customers.
04 Oct
Using Microsoft Excel
Members: £70.00 + VAT
Non-members: £140.00 + VAT
09:30 - 16:00 Liverpool & Sefton Chambers of Commerce

This seminar is suitable for anyone who has a basic knowledge of using Excel spreadsheets. On completion of the seminar delegates will be able to use a range of spreadsheet software tools and techniques to produce, present and check spreadsheets.

  • How to use a spreadsheet to enter, edit and organise numerical and other data
  • How to use appropriate formulas and tools to summarise and display spreadsheet information
  • How to select and use appropriate tools and techniques to present spreadsheet information effectively

This course is accredited by City & Guilds. Delegates will receive a Certificate in Using Spreadsheet Software on successful completion.

17 Oct
Stress & Conflict in the workplace
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 St Helens Chamber

Designed to develop an understanding and ability to be able to manage stress and conflict in own organisation, as a practising or potential middle manager. it also allows you to consider the effectiveness of your own organisation in dealing with workplace stress and conflict.

Delegates will learn:

  • How to evaluate the effectiveness of your organisation in recognising workplace stress and conflict and providing the necessary support mechanisms.
  • Methods to manage stress within the workplace.
  • Health and safety legislation.
  • The main causes of ways to resolve conflict and interpersonal friction.
  • The symptoms and impacts of stress and the implications/effects of stress for individuals and organisations.

'Skills for Growth' funding is available for this seminar, which can highly subsidise the cost of the seminar for SME businesses. For more information please contact the Workforce Development Team on 01744 742333.

 

18 Oct
Emergency First Aid
Members: £80.00 + VAT
Non-members: £99.00 + VAT
09:30 - 16:30 St Helens Chamber

Emergencies can and do happen, anywhere and anytime. This training is practical and shows what to do in an emergency. Aimed at the workplace, first aid skills are equally important at home or out and about.

This course is nationally accredited and a certificate is included.

20 Nov
Effective Communication & Motivation Skills
Members: £55.00 + VAT
Non-members: £99.00 + VAT
09:30 - 01:00 Liverpool & Sefton Chambers of Commerce

This seminar is designed to help you understand the factors that may affect performance and motivation in the work place. It looks at effective communication and how this can impact motivation levels and performance in the workplace.

Delegates will learn:

  • The factors that may affect performance and motivation of your staff
  • How effective communication can impact on motivation and performance levels
  • An awareness of the theories of motivation and how these are relevant to your workplace



Thank you for your enquiry. We will get back to you as soon as possible.

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