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28 Mar
Start to Market Your Business
Members: £25.00 + VAT
Non-members: £50.00 + VAT
09:30 - 16:30 St Helens Chamber

This one day workshop helps you understand the importance of marketing within your overall business strategy. Learn how to really appreciate market demand, understand your customers’ needs and stimulate increasing sales for your product/service. You will have a chance to devise and organise a market research plan and a product/service portfolio, along with an advertising and delivery plan and “Elevator Pitch”.

Ideal for anyone in the early stages of starting their business, or those wanting to inject some much needed impetus to an established business. A practical, fun workshop covering the basics, to add real value to your business proposition.

Marketing
29 Mar
Delivering Customer Experience Excellence
Members: £49.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 St Helens Chamber

This course will make you stop and think. This well proven course will get into your head and make you think totally differently about how and why you react differently to different customers.

Delegates will return from the course fully confident in their ability to:

Understand why customer service is more important than it has ever been before. Understand what good customer service can do for you. Recognise body language and learn how to use it effectively. Create the right impression. Overcome objections.

This course will improve the confidence of delegates, improve the reputation and credibility of your organisation, and improve your customers' experience. Its a win-win-win!

Essential Business Skills
30 Mar
Understanding Business Finance
Members: £49.00 + VAT
Non-members: £99.00 + VAT
09:00 - 13:00 St Helens Chamber

When it comes to running a business, the ability to understand and utilise the information contained within its financial statements is a valuable asset. Analysis of previous year’s figures gives an insight into the financial performance of the business, and provides essential information which can be utilised to make a business more resilient, set growth targets and plan forecasts.

The first session of this workshop will look at the core elements of the financial statements, defining and examining the relationship between them. Session two will look at financial ratios, how we can use them to provide essential financial information, and how in turn this enables us to evaluate past, monitor current and plan future business performance. Finally we will utilise this information to analyse a set of accounts, and a company credit report.

The workshop is suitable for business owners and managers with some basic knowledge, who need to gain a more in depth understanding of the financial aspect of the business. It will also be of particular use for businesses considering applying for external finance or looking for investment.
Finance
30 Mar
Emergency First Aid at Work
Members: £65.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:00 St Helens Chamber

Emergencies can and do happen, anywhere and anytime. This training is practical and shows what to do in an emergency. Aimed at the workplace, first aid skills are equally important at home or out and about.

This course is nationally accredited and a certificate is included.

'Skills for Growth' funding is available for this seminar, which can highly subsidise the cost of the seminar for SME businesses. For more information please contact the Workforce Development Team on 01744 742333 

Health and Social Care
30 Mar
Word Processing Software
Members: £65.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:00 St Helens Chamber

This one day seminar has been created to improve basic knowledge and skills in Microsoft Word. Whether you have limited experience of Microsoft Word or none at all this course will assist you in acquiring the skills to improve your confidence and be of benefit to you in the workplace.

'Skills for Growth' funding is available for this seminar, which can highly subsidise the cost of the seminar for SME businesses. For more information please contact the Workforce Development Team on 01744 742333 

Essential Business Skills
30 Mar
Stress & Conflict in the Workplace
Members: £65.00 + VAT
Non-members: £130.00 + VAT
15:00 - 18:00 St Helens Chamber

Designed to develop an understanding and ability to be able to manage stress and conflict in own organisation, as a practising or potential middle manager. it also allows you to consider the effectiveness of your own organisation in dealing with workplace stress and conflict.

'Skills for Growth' funding is available for this seminar, which can highly subsidise the cost of the seminar for SME businesses. For more information please contact the Workforce Development Team on 01744 742333 

Leadership and Management
19 Apr
BCC Accredited - Documentary Letters of Credit
Members: £200.00 + VAT
Non-members: £250.00 + VAT
09:00 - 17:00 Liverpool & Sefton Chambers of Commerce

This 1 day course is a must for anyone in the export team who processes letters of credit. The course explains the process in great detail by showing examples and providing the delegates the opportunity of putting into practice what they have learnt by completing practical. You also obtain one credit for the BCC Foundation in International Trade.  This course is suitable for export sales managers and administration staff.

 This workshop has been designed to meet British Chambers of Commerce National Trade Training Standards. Delegates will complete an assessment during the workshop; this will be used as credits towards recognised qualifications.

 Course content:  1. Role of Company, Bank and Customer; 2. The contract, Incoterms; 3. Types of letters of credit; 4. Terms of payment, terms of doc credit; 5. UCP 600; 6. Preparing documents; i. Invoice ii. Bill of Lading  iii. CMR/CIM iv. Insurance, Dangerous goods v. C of O, EUR1, ATR1  vi. Export licence; 7. Documentary discrepancies; 8. Presentation of documents/Documentation Completion; 9. Practical

Exporting
20 Apr
Health & Safety
Members: £65.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 St Helens Chamber

This course is a vocationally related qualification that is designed to give you knowledge and understanding of the basic principles of health and safety, hazards that can arise and some of the protection available against those hazards.

This course is nationally accredited and a certificate is included.

'Skills for Growth' funding is available for this seminar, which can highly subsidise the cost of the seminar for SME businesses. For more information please contact the Workforce Development Team on 01744 742333

Health and Safety
20 Apr
Autism Awareness
Members: £65.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:00 St Helens Chamber

The aim of this workshop is to provide you with a better understanding of autism and the associated behaviours. It will give you an awareness of the main forms of autism and an understanding of resulting behaviours, as well as understanding person-centred approaches.

'Skills for Growth' funding is available for this seminar, which can highly subsidise the cost of the seminar for SME businesses. For more information please contact the Workforce Development Team on 01744 742333 

Health and Social Care
20 Apr
Effective communication & motivation skills
Members: £65.00 + VAT
Non-members: £130.00 + VAT
15:00 - 18:00 St Helens Chamber

This seminar is designed to help you understand the factors that may affect performance and motivation in the work place. It looks at effective communication and how this can impact motivation levels and performance in the workplace.

'Skills for Growth' funding is available for this seminar, which can highly subsidise the cost of the seminar for SME businesses. For more information please contact the Workforce Development Team on 01744 742333 

Leadership and Management

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