During this 1 hour webinar, delegates will cover the following topics:
- Introduction into branding
- Explore the main considerations when creating a brand
- Look at how businesses create powerful brands for their promotional activities
This webinar will be delivered via Google Meet (Access to Google Chrome would be preferred for this)
For further information about this course contact the events team on 01744 742028 or email events@sthelenschamber.com
Customer complaints must always be acknowledged and dealt with effectively. When a customer complains, it is usually for a good reason or genuine concern. Complaints usually occur when your customer has not had their expectations met. We cannot avoid complaints but we can take care of the customer by listening to the complaint, and resolving it, to ensure a happy customer.
During this one hour webinar we aim to outline:
- Importance of complaints to your business
- How to Keep Calm and Carry On. A step by step guide to handling complaints effectively
- How to manage your reputation when customers complain online
This webinar is presented by: St Helens Chamber
For more information or to reserve your place call 01744 742091 or email events@sthelenschamber.com.
Delivered over two days - this course has been designed for Managers and Business Leaders.
The new world of work is bringing unprecedented change and individuals and organisations may struggle to adapt quickly. Resilience and wellbeing are key to unlocking sustainable, healthy high performance.
As Master practitioners of WRAW – Workplace Resilience and Wellbeing, Diane Nield and Sue Broadbent, Directors of Lead Coach Manage are bringing an exciting new perspective to the health and wellbeing arena.
Designed by mental health professionals, Wraw gives you unrivalled insight.
Robust and validated methods are drawn from the fields of clinical psychology, cognitive and positive
psychology reaching across 5 pillars of resilience;
Energy, Future Focus, Inner Drive, Flexible Thinking and Strong Relationships
By the end of the course you will:
- Understand the people and economic impact of mental ill health
- Have a clear understanding of how you are experiencing and responding to the current environment– using your own personal report
- Identify key pressure points or barriers in the workplace
- Adopt strategies and tools to help support wellbeing and resilience
- Develop powerful techniques as a leader to build your own resilience and support healthy high performance in your team
- Understand the key components of a good wellbeing conversation
Session 1 - 15th July - 10am-12pm
Session 2 - 22nd July - 10am-12pm
Registration for this course closes on Monday 13th July.
For more information or to reserve your place call 01744 742091 or email events@sthelenschamber.com.
Microsoft Word can be used to create just about any kind of business document, including company reports, proposals and plans. Your employees can become more organised and help your business build a library of documents, such as invoices, statements, receipts, memos and agendas. This course will help staff understand and brush up on their word processing skills, so that they can work more efficiently.
The course will cover:
• Using Microsoft Word to format, edit and produce text–based documents
• Creating mail merged documents
• Paragraph and font formatting
• Using tables and graphs
This course will be delivered via Google Meet by St Helens Chamber.
Thanks to funding from the Liverpool City Region Combined Authority's Adult Education Budget we are pleased to be able to offer this course at a reduced cost.
For more information or to reserve your place call 01744 742091 or email events@sthelenschamber.com.
If you are looking to step into management or team leadership or have just taken on this type of role, this seminar will introduce you to how to be a successful leader in the workplace. You will develop an awareness of key leadership & management theories.
During this two hour webinar delegates will learn:
• An awareness of a range of leadership and management styles, and how they have a place in different situations and with different types of people
• How to develop an awareness of emotional intelligence
• How to review the effect of emotions on your own and other’s performance
• To understand the importance of effective communication in management
This webinar is presented by: St Helens Chamber
For more information or to reserve your place call 01744 742091 or email events@sthelenschamber.com.
Negotiation is a method by which people reach a mutual agreement through a process of compromise. Successful negotiation is achieved by good planning; the appropriate use of power and the use of powerful tactics and techniques.
Having effective negotiation skills is becoming more and more important in a wide range of job roles. There are many situations where good negotiation skills are useful and occasionally essential.
Delegates will return from the course fully confident in their ability to:
• Understand the role of negotiation
• Prepare for every negotiation using a structured approach
• Use communication skills to good effect
• Have improved confidence when negotiating
• Recognise the other side's negotiation style
• Avoid common pit-falls
Whether you have to negotiate with customers, suppliers or colleagues, this course will help you to refine your communication skills and define negotiating strategies that will make you more effective.
If you have ever wondered how to give effective feedback then this 1-hour online masterclass will provide the key tools to develop your skills, knowledge and behaviour around feedback.
By the end of this online masterclass, you will be able to:
- Articulate what Feedback is and be clear on what you should and should not do when providing feedback
- Learn to give effective feedback using the AID model (Action, Impact, Desired Outcome)
- Manage individual’s reaction to Feedback
This webinar is delivered by Matt Carroll Coaching Limited.
For more information or to reserve your place call 01744 742091 or email events@sthelenschamber.com.
In June 2019, the UK government announced an amendment to the Climate Change Act. Taking the target from 80% to 100% GHG reduced emissions – or Net Zero – by 2050.
With the built environment presently contributing around 40% of the UK’s total carbon footprint, the construction sector will require unparalleled innovation to meet this latest target.
Deployment of new technologies, new ways of working, the creation of new business models, service offerings, and, crucially, new market policies and regulations are all but a couple of the challenges.
Designed to suit businesses in the construction sector and accompanying supply chains, this event will explore the daunting challenge of net-zero for the sector. Providing advice on some of the small steps you could take, along with considering the commercial opportunities, which innovative approaches to decarbonisation may have for your business.
This event is aimed at companies working in the construction sector and wider built environment supply chains. Relevant businesses maybe include:
Architects, building services & facilities management, civil and structural engineering, construction and property, project management, real estate, quantity surveying and so on...
Book now to secure your place!
For more information or to reserve your place call 01744 742028 or email events@sthelenschamber.com.
The FLOW ZONE is that magic moment where it all comes together and you’re in the zone. More productive, more energy, where your thinking and decision making come together in frightening precision leaving yourself and others amazed.
During this 1 hour webinar, delegates will cover the following topics:
- Shift your Mindset
- Learn to recognise characteristics of FLOW
- Be twice as productive in FLOW
Using Mihaly Csikszentmihalyi paradigm we learn how to become more productive via emotional intelligence.
This webinar is presented by: Pain Point Coach via Zoom
For more information or to reserve your place call 01744 742091 or email events@sthelenschamber.com.
Training your employees on how to use Microsoft Excel can improve your business options, as well as improving productivity, by learning the best short-cuts and formulae to use in different situations. Microsoft Excel can help your business when managing human resources, performance reporting, and operations management, by allowing staff to store information, analyse and report.
The course will cover:
• Creating spreadsheets
• Data entry
• Text and number formats
• Basic mathematical functions
• Editing cells
• Basic data analysis skills through sorting and filtering
• Using formulae to analyse data
• Making your spreadsheet secure
This course will be delivered via Google Meet by St Helens Chamber.
Thanks to funding from the Liverpool City Region Combined Authority's Adult Education Budget we are pleased to be able to offer this course at a reduced cost.
For more information or to reserve your place call 01744 742091 or email events@sthelenschamber.com.