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26 Apr
Meet the Apprentice
FREE
08:30 - 11:00 St Helens Chamber

Are you looking for extra help at your business? Have you considered taking on an Apprentice? Come along to see the high calibre of young people who are looking for work. The informal events provide an efficient and convenient way for you to meet some of the best local young job seekers.

For further information on our Apprenticeship Programme
please email the Workforce Development team workforce@sthelenschamber.com or phone 01744 742333.

29 Apr
Using Outlook
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:00 Clickworks

Learn to make the best use of email software to safely and securely send, receive and store messages. On completion of this course you will be able to understand and use a range of basic e-mail software tools.

Delegates will learn how to:

• Use e-mail software tools and techniques to compose and send messages
• Attach files to e-mail messages and send
• Identify how to stay safe and respect others when using e-mail
• Use an address book to store and retrieve contact information
• Follow guidelines and procedures for using e-mail
• Identify when and how to respond to e-mail messages
• Identify what messages to delete and when to do so
• Organise and store e-mail messages
• Respond appropriately to common e-mail problems

30 Apr
Stress & Conflict in the workplace
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 St Helens Chamber

This seminar is designed to develop an understanding and ability to be able to manage stress and conflict in your organisation as a manager. It also allows you to consider the effectiveness of your own policy and procedures when dealing with workplace stress and conflict.

Delegates will learn:
• How to evaluate the effectiveness of your organisation in recognising workplace stressand conflict and providing the necessary support mechanisms
• Methods to manage stress within the workplace
• Health and safety legislation
• The main causes of conflict and interpersonal friction and ways to resolve them
• The symptoms and impacts of stress and the implications/effects of stress for individuals and organisations

30 Apr
Converting Website Visitors into Leads
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 Clickworks

Getting potential customers to your website can be expensive. Whether your business uses SEO, Pay Per Click ads, leaflet drops or print advertising, bringing customers to your door costs money.

If your website isn’t converting visitors into customers, then a significant portion of your advertising spend will be wasted. During this seminar we will identify some of the main reasons why visitors leave websites and our top tips to ensure your website converts as many visitors as possible.

Delegates will have a clear knowledge of how to evaluate, test and analyse their website along with how website users interact with their site. By understanding these key principles, attendees will be armed with the knowledge that will see them able to
make alterations to their website, analyse and test increased levels of conversions and ultimately end up with a website that has a higher conversion rate than the standard 1-2%.

Presented by Search Online Marketing

01 May
Content Marketing and Strategy
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 Clickworks

In this seminar you will learn how to leverage content marketing to your company advantage. A great piece of content lasts indefinitely, unlike paid for advertising. We have supported a
wide range of clients in producing great content that has brought in tens of thousands of visitors to their websites.

During this seminar we will be covering how to create a content marketing strategy and include a wide range of tried and tested as well as innovative content including infographics, video blogging, written content, photography, podcasts and more.

We will be showing and explaining platforms where content such as infographics can be created along with a range of outsourcing techniques for those who are short on time.

If you’re looking to gain significant residual website traffic, this seminar is for you.

Attendees will gain a clear understanding of the numerous content marketing platforms that are available to them and how to use the mostly free software which will allow their business
access to these platforms at no cost.

Upon completion delegates will know what does and does not work with content marketing and how they can focus their time and efforts on the correct types of marketing for their business in order to maximise success.

Presented by Search Online Marketing

03 May
Manual Handling
FREE
09:30 - 16:30 St Helens Chamber

This one day course is designed to give you a better understanding of manual handling techniques and the legislation surrounding it. The training is designed to ensure that you
are given the maximum possible practical training relevant to your role in the workplace.

This course is nationally accredited and a certificate is included.

07 May
Medication Awareness
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 St Helens Chamber
This seminar will give delegates a solid understanding of the legislation involved with the administration of medication. Gain knowledge of safe procedures for medication administration and gain understanding of the importance of confidentiality and security when dealing with medicine.
08 May
Emergency First Aid
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 St Helens Chamber

Emergencies can and do happen, anywhere and anytime. Our Emergency First Aid course will provide delegates with essential basic life-saving first aid skills and compliance with the Health & Safety (First Aid) Regulations.

This course is nationally accredited and a certificate is included.

09 May
How to Manage Complaints Effectively
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 St Helens Chamber

Customer complaints must always be acknowledged and dealt with effectively. When a customer complains, it is usually for a good reason or genuine concern. Complaints usually occur when your customer has not had their expectations met.

By the end of this seminar, delegates will understand how to:
• Handle complaints and get it right
• Stay customer focussed when dealing with complaints
• Identify angry, irate or frustrated customers
• Be open and accountable
• Act fairly and proportionately

09 May
Using Excel
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 Clickworks

Training your employees on how to use Microsoft Excel can improve your business options, as well as improving productivity, by learning the best short-cuts and formulae to use
in different situations. Microsoft Excel can help your business when managing human resources, performance reporting, and operations management, by allowing staff to store information, analyse and report. The course will cover:

• Creating spreadsheets
• Data entry
• Text and number formats
• Basic mathematical functions
• Editing cells
• Basic data analysis skills through sorting and filtering
• Using formulae to analyse data
• Making your spreadsheet secure


Thank you for your enquiry. We will get back to you as soon as possible.

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