This course is designed to develop basic fire safety awareness and competency in specific fire safety roles such as fire wardens, marshals or stewards. Learn how to ensure legal compliance, how protect people and premises, and develop confidence in your emergency team.
This course is nationally accredited and a certificate is included.
Emergencies can and do happen, anywhere and anytime. Our Emergency First Aid course will provide delegates with essential basic life-saving first aid skills and compliance with the Health & Safety (First Aid) Regulations.
This course is nationally accredited and a certificate is included.
If you are looking to step into management or team leadership or have just taken on this type of role, this seminar will introduce you to how to be a successful leader in the workplace. You will develop an awareness of key leadership & management theories.
Delegates will learn:
• An awareness of a range of leadership and management styles, and how they have a
place in different situations and with different types of people
• How to develop an awareness of emotional intelligence
• How to review the effect of emotions on your own and other’s performance
• To understand the importance of effective communication in management
Training your employees on how to use Microsoft Excel can improve your business options, as well as improving productivity, by learning the best short-cuts and formulae to use
in different situations. Microsoft Excel can help your business when managing human resources, performance reporting, and operations management, by allowing staff to store information, analyse and report. The course will cover:
• Creating spreadsheets
• Data entry
• Text and number formats
• Basic mathematical functions
• Editing cells
• Basic data analysis skills through sorting and filtering
• Using formulae to analyse data
• Making your spreadsheet secure
Thanks to funding from the Liverpool City Region Combined Authority's Adult Education Budget we are pleased to be able to offer this course at a reduced cost.
This seminar is suitable for individuals regardless of their position in an organisation, who has or will have overall or a significant level of responsibility in delivering a project within their business.
This is an interactive seminar and you will be encouraged to participate in discussions and self-reflection and required to participate in activities.
This seminar will provide you with the skills to set up and control projects that meet the planned outcomes within agreed time scales and to budget.
You will become familiar with project management tools and techniques and develop an understanding of how you can apply them and how you may also assist those around you involved with a project.
Delegates will learn about:
• The project lifecycle
• Roles within a project team
(Project Governance)
• How to deliver a project
o How to set up a project
o Components of a project budget
o Project management tools
o Managing resources
o Monitoring progress
• How to manage risks and issues
This seminar will provide the key underpinning knowledge required to promote good customer service. It will also support the development of key skills in communication, working with others and problem solving, leading to greater job satisfaction in your customer care role.
Delegates will return from the course able to:
• Understand the importance of the provision of good customer service
• Identify customer and organisational needs and expectations in respect of service levels
• Identify the differences between strong and weak customer care
• Recognise how to present a professional image
• Identify techniques for communicating positively verbally and non verbally
• Identify the techniques used to handle customer complaints
Microsoft Word can be used to create just about any kind of business document, including company reports, proposals and plans. Your employees can become more organised and help your business build a library of documents, such as invoices, statements, receipts, memos and agendas. This course will help staff understand and brush up on their word processing skills, so that they can work more efficiently.
The course will cover:
• Using Microsoft Word to format, edit and produce text–based documents
• Creating mail merged documents
• Paragraph and font formatting
• Using tables and graphs
Thanks to funding from the Liverpool City Region Combined Authority's Adult Education Budget we are pleased to be able to offer this course at a reduced cost.
This one day masterclass is designed to ensure Managers and HR Professionals are up to date with current legislation and HR issues. The first masterclass will cover a range of topics that affect the workplace including discussing some of the issues
highlighted below:
• Do you know you could be fined up to £20,000 per worker for not paying minimum wage?
• Do you know that hiring the wrong person on average costs over £8,000 and a case of discrimination following interview could cost you even more.
• Do you know that not checking the right to work in the UK prior to an employee commencing work could result in 5 years
imprisonment and £20,000 fine?
• Do you know that the maximum award for unfair dismissal increased in April 2018 to £83,683?
• Do you know that the average UK worker has 6.1 non holidays off work per year costing approx £570 per employee?
• Do you know that an engaged and motivated workforce will be around 17% more productive than one that is
dis-engaged?
Presented by Inspired Vision
Learn to make the best use of email software to safely and securely send, receive and store messages. On completion of this course your staff will be able to understand and use a range of basic email software tools.
Delegates will learn how to:
• Use e-mail software tools and techniques to compose and send messages
• Attach files to e-mail messages & send
• Identify how to stay safe and respect others when using e-mail
• Use an address book to store and retrieve contact information
• Follow guidelines and procedures for using e-mail
• Identify when and how to respond to e-mail messages
• Identify what messages to delete and when to do so
• Organise and store e-mail messages
• Respond appropriately to common e-mail problems
Thanks to funding from the Liverpool City Region Combined Authority's Adult Education Budget we are pleased to be able to offer this course at a reduced cost.
Often the first contact a new potential customer receives from your business is by phone. You never get a second chance to make a good first impression, so the correct approach is crucial in developing that customer relationship.
Delegates attending the course will learn:
• Techniques for using & finding information
• Dealing with angry customers
• Appointment setting
• Aims & choices
• Call structure
• Why is it important to use a call structure
• Questioning techniques
• Closing techniques
This course builds confidence by providing skills & techniques to help improve the customer experience.
Delivered by KBW Associates