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29 Aug
Health & Safety
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:00 Merseyside Youth Association

This course is a vocationally related qualification that is
designed to give you knowledge and understanding of the
basic principles of health and safety, hazards that can arise
and some of the protection available against those hazards.

This course is nationally accredited and a certificate
is included.

05 Sep
Fire Safety
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:00 Merseyside Youth Association

This course is designed to develop basic fire safety awareness and competency in specific fire safety roles such as fire wardens, marshals or stewards. Learn how to ensure legal compliance, how protect people and premises, and develop confidence in
 your emergency team.

This course is nationally accredited and a certificate is included.

06 Sep
Using Powerpoint
Members: £40.00 + VAT
Non-members: £65.00 + VAT
09:30 - 16:30 Clickworks

Microsoft Powerpoint is the most widely used presentation software in the world. This course will allow delegates to update their presentation skills. Whether you’re getting ready to present financials or give an end of year review, Microsoft PowerPoint will enable you to create a clean, visually engaging and information–rich presentation.

Delegates will learn how to:

• Create slides

• Use text boxes, shapes, images and drawing tools

• Create excellent transitions and animations

• Make a presentation flow using charts, graphs and tables

Thanks to funding from the Liverpool City Region Combined Authority's Adult Education Budget we are pleased to be able to offer this course at a reduced cost.

10 Sep
First Aid At Work
Members: £195.00 + VAT
Non-members: £245.00 + VAT
09:30 - 12 Sep 16:30 St Helens Chamber

The First Aid at Work three day course gives First Aiders the essential knowledge and skills that they need to carry out their role and deal confidently with major and minor injuries and illnesses.

It is suitable for any person who has been designated as a First Aider at work. This course will give delegates a qualification to the highest level of First Aid, meeting the statutory requirements of the Health and Safety (First Aid) Regulations 1981. It is aimed at employees working in a high risk area such as construction, factories, warehousing.

This comprehensive three-day course covers a wide range of first aid emergencies, enabling all participants to deal with emergency situations with confidence in a prompt, safe and effective way.

This course is nationally accredited and a certificate is included.

11 Sep
Using Outlook
Members: £32.50 + VAT
Non-members: £49.50 + VAT
09:30 - 13:00 Merseyside Youth Association

Learn to make the best use of email software to safely and securely send, receive and store messages. On completion of this course you will be able to understand and use a range of basic e-mail software tools.

Delegates will learn how to:

• Use e-mail software tools and techniques to compose and send messages
• Attach files to e-mail messages and send
• Identify how to stay safe and respect others when using e-mail
• Use an address book to store and retrieve contact information
• Follow guidelines and procedures for using e-mail
• Identify when and how to respond to e-mail messages
• Identify what messages to delete and when to do so
• Organise and store e-mail messages
• Respond appropriately to common e-mail problems

Thanks to funding from the Liverpool City Region Combined Authority's Adult Education Budget we are pleased to be able to offer this course at a reduced cost.

11 Sep
Winning Business
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 St Helens Chamber

In order to win business, it is essential to fully understand your unique value proposition and target market. Whether you are selling products or services you need to be able to differentiate yourself and understand the best way to promote your business.

Delegates will return from the course fully confident in their ability to:

• Understand and communicate their business unique value proposition

• Create an effective sales plan

• Identify target markets and generate interest in your business

• Learn how to open dialogue and ask the right questions

• Close the deal – stay positive, keep working and don’t give up

12 Sep
How to Achieve Great Customer Service
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 St Helens Chamber

This seminar will provide the key underpinning knowledge required to promote good customer service. It will also support the development of key skills in communication, working with others and problem solving, leading to greater job satisfaction in your customer care role.

Delegates will return from the course able to:
• Understand the importance of the provision of good customer service
• Identify customer and organisational needs and expectations in respect of service levels
• Identify the differences between strong and weak customer care
• Recognise how to present a professional image
• Identify techniques for communicating positively verbally and non verbally
• Identify the techniques used to handle customer complaints

12 Sep
Leadership & Management Skills for New Managers
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 Merseyside Youth Association

If you are looking to step into management or team leadership or have just taken on this type of role, this seminar will introduce you to how to be a successful leader in the workplace. You will develop an awareness of key leadership & management theories.

Delegates will learn:
• An awareness of a range of leadership and management styles, and how they have a
place in different situations and with different types of people
• How to develop an awareness of emotional intelligence
• How to review the effect of emotions on your own and other’s performance
• To understand the importance of effective communication in management

13 Sep
Using Word
Members: £40.00 + VAT
Non-members: £65.00 + VAT
09:30 - 16:30 Clickworks

Microsoft Word can be used to create just about any kind of business document, including company reports, proposals and plans. Your employees can become more organised and help your business build a library of documents, such as invoices, statements, receipts, memos and agendas. This course will help staff understand and brush up on their word processing skills, so that they can work more efficiently.

The course will cover:

• Using Microsoft Word to format, edit and produce text–based documents

• Creating mail merged documents

• Paragraph and font formatting

• Using tables and graphs

Thanks to funding from the Liverpool City Region Combined Authority's Adult Education Budget we are pleased to be able to offer this course at a reduced cost.

17 Sep
Manual Handling
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 St Helens Chamber

This one day course is designed to give you a better
understanding of manual handling techniques and the
legislation surrounding them.

The training is designed to ensure that you are given the maximum possible practical training relevant to your role in the workplace.

This course is nationally accredited and a certificate is included.


Thank you for your enquiry. We will get back to you as soon as possible.

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