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10 Dec
Improving Productivity Using IT
FREE
09:30 - 16:00 Clickworks

Computer software systems are all around us, and used a lot. From account management to creating reports, organising scedules to delivering a presentation, training your staff to know which systems to use for various tasks can make your business more effective.

This one day course can help your staff understand different IT tools, and provide a quick refresher on software they may not have used for a long time.

This course will cover the following subjects:

  • Choosing the right IT systems and software for the job
  • Using IT systems and software to work effectively
  • Reviewing the use of IT tools
11 Dec
Using PowerPoint
FREE
09:30 - 16:30 Clickworks

This one day seminar is suitable for anyone who has a grip on the basics of using PowerPoint but wants to learn how to create truly compelling presentations.

Delegates will learn how to:
• Input and combine text and other information within presentation slides
• Use and insert images, animation and sound for education, entertainment or information sharing.
• Use presentation software tools to structure, edit and format slides
• Prepare slides for a presentation
• Enhance their knowledge and skills of PowerPoint and preparing effective presentations

12 Dec
COSHH
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 Liverpool & Sefton Chambers of Commerce

This qualification complements the CIEH level 2 Award in Health and Safety in the Workplace by introducing candidates to the inherent risks in substances and the controls available.

This course is designed for those responsible for the Control of Substances Hazardous to Health (COSHH) at work, as well as employees who use hazardous substances in manufacturing, cleaning, healthcare, transport, utilities and offices.

Benefits:

  • Identify the hazards associated with different substances
  • Identify the risks and controls available to deal with substances
  • Know what to expect from COSHH assessment

This course is nationally accredited and a certificate is included.

12 Dec
Emergency First Aid
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 St Helens Chamber

Emergencies can and do happen, anywhere and anytime. This training is practical and shows what to do in an emergency. Aimed at the workplace, first aid skills are equally important at home or out and about.

This course is nationally accredited and a certificate is included.

Awarding Body: Highfield

13 Dec
Using Outlook
FREE
09:30 - 13:00 Clickworks

Learn to make the best use of email software to safely and securely send, receive and store messages. On completion of this course you will be able to understand and use a range of basic e-mail software tools.

Delegates will learn how to:

• Use e-mail software tools and techniques to compose and send messages
• Attach files to e-mail messages and send
• Identify how to stay safe and respect others when using e-mail
• Use an address book to store and retrieve contact information
• Follow guidelines and procedures for using e-mail
• Identify when and how to respond to e-mail messages
• Identify what messages to delete and when to do so
• Organise and store e-mail messages
• Respond appropriately to common e-mail problems

14 Dec
Using the Internet
FREE
09:30 - 16:00 Clickworks

The interent is a vital tool for any business. Your employees may use the web for everything from purchasing products to getting in touch with potential new clients.

This course will help your staff understand the internet; not only will they be able to communicate with a wider variety of people but they will also have access to an endless amount of information.

This course will cover the following subjects:

  • Connecting to the internet
  • Using browser software to navigate web pages
  • How to search for information on Google
  • Understanding the need for safety and security when working online
07 Jan
Risk Assessment
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 Liverpool & Sefton Chambers of Commerce

This qualification is designed to help improve the workplace culture for occupational health and safety by enabling delegates to understand the basic principles of risk assessment. This seminar is suitable for anyone in a work environment as it raises delegates’ awareness of the concept of risk assessment.

This course is nationally accredited and a certificate is included.

08 Jan
Converting Web Visitors into Leads
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 Liverpool & Sefton Chambers of Commerce
Getting potential customers to your website can be expensive. Whether your business uses SEO, Pay Per Click ads, leaflet drops or print advertising bringing customers to your door costs money.

If your website isn’t converting visitors into leads then a significant proportion of your advertising spend will be wasted. During this course we will identify some of the main reasons why visitors leave websites and our top tips to ensure your website converts as many visitors as possible.
08 Jan
Manual Handling
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 St Helens Chamber

This one day course is designed to give you a better understanding of manual handling techniques and the legislation surrounding it. The training is designed to ensure that you
are given the maximum possible practical training relevant to your role in the workplace.

This course is nationally accredited and a certificate is included.

Awarding Body: Highfield

09 Jan
How to Achieve Great Customer Service
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 Liverpool & Sefton Chambers of Commerce

This seminar will provide the key underpinning knowledge required to promote good customer service. It will also support the development of key skills in communication, working with others and problem solving, leading to greater job satisfaction in your customer care role.

Delegates will return from the course able to:

  • Understand the importance of the provision of good customer service
  • Identify customer and organisational needs and expectations in respect of service levels
  • Identify the differences between strong and weak customer care
  • Recognise how to present a professional image
  • Identify techniques for communicating positively verbally and non verbally
  • Identify the techniques used to handle customer complaints

Thank you for your enquiry. We will get back to you as soon as possible.

Find out more about how St Helens Chamber can help you