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23 Jan
Stress & Conflict in the Workplace
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 St Helens Chamber

Designed to develop an understanding and ability to manage stress and conflict in your organisation, as a practising or potential middle manager. It also allows you to consider the effectiveness of your own policy and procedures when dealing with workplace stress and conflict.

Delegates will learn:

• How to evaluate the effectiveness of your organisation in recognising workplace stress and conflict and providing the necessary support mechanisms

• Methods to manage stress within the workplace

• Health and safety legislation

• The main causes of conflict and interpersonal friction and ways to resolve them

• The symptoms and impacts of stress and the implications/effects of stress for individuals and organisations

24 Jan
How to Achieve Great Customer Service Skills
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 St Helens Chamber

This seminar will provide the key underpinning knowledge required to promote good customer service. It will also support the development of key skills in communication, working with others and problem solving, leading to greater job satisfaction in your customer care role.

Delegates will return from the course able to:

• Understand the importance of good customer service

• Identify customer and organisational needs and expectations in respect of service levels

• Identify the differences between strong and weak customer care

• Recognise how to present a professional image

• Identify techniques for communicating positively verbally and non-verbally

• Identify the techniques used to handle customer complaints

28 Jan
Leadership & Management Skills for New Managers
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 St Helens Chamber

If you are looking to step into management or team leadership or have just taken on this type of role, this seminar will introduce you to how to be a successful leader in the workplace. You will develop an awareness of key leadership & management theories.

Delegates will learn:
• An awareness of a range of leadership and management styles, and how they have a
place in different situations and with different types of people
• How to develop an awareness of emotional intelligence
• How to review the effect of emotions on your own and other’s performance
• To understand the importance of effective communication in management

29 Jan
Understanding Business Finance
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 St Helens Chamber

When it comes to running a business, the ability to understand and utilise the information contained within its financial statements is a valuable asset. Analysis of previous year’s figures gives an insight into the financial performance of the business, and provides essential information which can be utilised to make a business more resilient, set growth targets and plan forecasts. The first session of this workshop will look at the core elements of the financial statements, defining and examining the relationship between them. Session two will look at financial ratios, how we can use them to provide essential financial information, and how in turn this enables us to evaluate past, monitor current and plan future business performance. Finally we will utilise this information to analyse a set of accounts, and a company credit report. The workshop is suitable for business owners and managers with some basic knowledge, who need to gain a more in-depth understanding of the financial aspect of the business. It will also be of particular use for businesses considering applying for external finance or looking for investment.

29 Jan
Strategic Planning Skills
Members: £65.00 + VAT
Non-members: £99.00 + VAT
09:30 - 13:00 St Helens Chamber

Develop an awareness of the value of a company’s strategic plan, mission statement, goals and objectives. This course highlights the importance of smart targets and of communicating with your team.

Delegates will learn:

• Why a company’s strategic plan, mission statement, goals and objectives are important

• To understand techniques and tools that support the design of business processes

• How to evaluate the effectiveness of your business processes

• The importance of smart targets.

30 Jan
Emergency First Aid
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 St Helens Chamber

Emergencies can and do happen, anywhere and anytime. Our Emergency First Aid course will provide delegates with essential basic life-saving first aid skills and compliance to the Health & Safety (First Aid) Regulations.

This course is nationally accredited and a certificate is included.

05 Feb
Manual Handling
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 St Helens Chamber

This one day course is designed to give you a better
understanding of manual handling techniques and the
legislation surrounding them.

The training is designed to ensure that you are given the maximum possible practical training relevant to your role in the workplace.

This course is nationally accredited and a certificate is included.

11 Feb
Business Breakfast
Members: FREE
Non-members: £20.00 + VAT
07:45 - 09:15 St Helens Chamber

Our Business Breakfasts provide an opportunity for you to meet for an informal breakfast with other local member businesses, to promote your business, be inspired by guest speakers and share advice and ideas.

Networking is one of the best ways of gaining new contacts and building business relationships. All types of businesses attend, from start-ups to long-standing companies.

11 Feb
Powerful Presentation & Pitching Skills
Members: £80.00 + VAT
Non-members: £130.00 + VAT
09:30 - 16:30 St Helens Chamber

This course will show you how to build a compelling presentation or deliver a persuasive pitch to impress your audience whether to one or one thousand. You will be able get your point across even if you may not have time to fully prepare or feel uncomfortable presenting to colleagues or customers.

Whether presenting one-to-one at a meeting or standing in front of a room of business professionals, the three key methods to making your presentation brilliant are: preparation, preparation, and preparation, and this course will help you do exactly that.

Delegates will learn how to:
• Effectively prepare for their audience
• Build a compelling and original presentation
• Confidently project themselves
• Engage their audience for maximum impact
• Recognise the need for positive body language
• Manage their presentation space

The course will cover different presentation styles and provide an overview on the most common presentation tool, PowerPoint.

Presented by KBW Associates

12 Feb
Using Word
Members: £25.00 + VAT
Non-members: £25.00 + VAT
09:30 - 16:30 Clickworks

Microsoft Word can be used to create just about any kind of business document, including company reports, proposals and plans. Your employees can become more organised and help your business build a library of documents, such as invoices, statements, receipts, memos and agendas. This course will help staff understand and brush up on their word processing skills, so that they can work more efficiently.

The course will cover:

• Using Microsoft Word to format, edit and produce text–based documents

• Creating mail merged documents

• Paragraph and font formatting

• Using tables and graphs

Thanks to funding from the Liverpool City Region Combined Authority's Adult Education Budget we are pleased to be able to offer this course at a reduced cost.

Thank you for your enquiry. We will get back to you as soon as possible.

Find out more about how St Helens Chamber can help you