Request for Services – Fixed Telecom Lines – St Helens Chamber

Ref STHEC Fixed Telecom Lines
Expression of Interest closing date 20190705

Request for Services – Fixed Telecom Lines – St Helens Chamber

Please click here to view full Request for Services Document

Proposal Closing Date:  Friday 5th July
You are required to return one electronic version and one original hardcopy proposal

This is for a 24 Month contract


The Chamber is a unique organisation, borne out of a desire by local businesses, partners and the broader community for a private-sector led organisation to contribute to the economic success of St Helens, its businesses and residents.

The Chamber currently has the following roles:

Membership – we are at heart a business membership organisation, understanding and representing the views of our Members and helping to meet their needs.

Business – we aim to improve business performance by delivering a range of business support which includes intelligence, networking, grant support, winning new business and exporting.

Enterprise – we aim to inspire the entrepreneurs of tomorrow by bringing businesses and schools closer together and we deliver an effective business start-up programme for anyone wishing to set up a new business.

Employment – through our employment arm, Starting Point, we offer help and support to unemployed people to get back into work, and offer help to employers to recruit staff.

Training – we help to develop the workforce to its full potential by providing bespoke training solutions meeting employers’ needs, many of which are free of charge or subsidised.

Our success was recognised by the award of “Chamber of the Year 2016” at the British Chambers of Commerce National awards. We also won this award in 2007 and 2010 – making us the only Chamber to win three times. We are accredited to Investors in People Gold Standard and in 2017 we were awarded the Queens Award for Enterprise. We are rated “Good” by Ofsted, with “Outstanding” for the personal development, behaviour + welfare support we provide for our students.

St Helens Chamber is a successful business support, training and employment organisation, operating as a private sector, not-for-profit business.  The Chamber has an approximate annual turnover of £5m and a staff of 105.  Our real strength is that we have moved beyond the typical ‘Chamber of Commerce’ model, and have recognised the role that the private sector can play in the broader community. Our core mission is “To support our Members and the community to enhance the economic success of St Helens businesses and people”.

St Helens Chamber, working with our partners, seeks to address issues of criminal and antisocial behaviour that affect our business community. As part of a Business Crime Reduction Partnership in 2006 St Helens Chamber established a Town Centre Shop and Pub Watch radio scheme. St Helens Chamber continues to take on the responsibility for managing this scheme.

Specification and Scope

St Helens Chamber require a provider of fixed landline services, flexible billing platform and call logger to suit our needs.

Our current contract end date is 22nd August 2019. All services must be in place and ready to go live on that date.

Our chosen provider must be able to provide all services listed.

The Landline services are to cover two sites.

At Present St Helens Chamber and Clickworks have the following fixed line services. We will require the same services going forward.

Clickworks Site 1 – 01744 698800

  1. 8 x Channels ISDN 30 Rental
  2. 80 x ISDN 30 DDI
  3. 1 x ISDN 30 CLIP
  4. 1 x ISDN 30 COLP
  5. Fraud Protection

St Helens Chamber – Site 2 – 01744 742300

  1. 12 x Channels ISDN 30 Rental
  2. 440 x ISDN 30 DDI
  3. 1 x ISDN 30 CLIP
  4. Fraud Protection

Please also detail pricing for the following for both sites.

  1. Site to site calls
  2. Site to mobile calls
  3. Local Calls
  4. National Calls
  5. 0843 calls (incoming)
  6. Cost to acquire 0843 numbers.
  7. Other popular call rates
  8. International calls

As part of this procurement we are also looking to replace our current dated on site call logger. We are happy for this to remain on site or cloud based. We are open to suggestions / advice on this.

Please also include pricing for the following.

1. Billing Platform
2. Call logger.

St Helens Chamber will supply three months itemised bills with this document for analysis. Please use these to make your most suitable and cost effective proposal.


We are fully aware that ISDN is becoming obsolete in 2025. It is our intention to move to SIP along with a new phone system well within this time frame. This proposal is for ISDN services only.

This is for a 24 Month contract


The evaluation criteria for Tenders will be as follows:

  • Cost and Value for money of solution offered
  • Knowledge and experience of delivering relevant products and services (including three client testimonials)
  • Capability and capacity to deliver the specification, including qualification, memberships and accreditations
  • Billing Platform
  • Call Logger offering
  • Chamber membership and location relative to St Helens.

All submissions will be evaluated on the basis of the “most economically advantageous”.

The Chamber is not bound to accept the lowest priced (or indeed any) Quote, and reserves the right to accept all or any part of a Quote.

Evaluation Criteria & Weightings – please view full Request for Services Document for details

Sub-Contracting Arrangements – please view full Request for Services Document for details


  • All Quotes will be evaluated on the basis of the “most economically advantageous quotation”
  • The Chamber is not bound to accept the lowest priced (or indeed any) Quote, and reserves the right to accept all or any part of a Quote.


  1. All prices quoted shall be based on the current market conditions and will be expected to be upheld for the duration of the contract should the provider be successful and asked to complete any of the above work.
  2. All prices quoted shall be deemed to comply with all Providers obligations under this Contract, whether expressly stated or reasonably implied.
  3. No quantity or continuity of work is guaranteed to the successful Provider
  4. All prices quoted shall be exclusive of Value Added Tax (VAT)

All Quotations and information submitted to the Chamber will be treated as confidential, no information will shared across other providers.