Market Engagement: The Provision of a Contact Centre as a Service

Ref DN593683
Expression of Interest closing date 15/02/2022

This is a market engagement opportunity: Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. We are looking for organisations to provide us with an outline of their offering with reference to our requirements in the market engagement brief.

We want to understand what the market can offer before we formally commence any procurement process. Information provided will help inform the procurement process, which is separate to this market engagement.


Region(s) of interest: North West (England), South East (England), East Midlands (England), North East (England), East of England, London, Yorkshire and The Humber, South West (England), West Midlands (England)

Estimated contract dates:
Start date- 11/06/2022
End date- 30/09/2027

Expression of interest window:
From 25/01/2022 16:00 to 15/02/2022 16:00



Buyer: The Guinness Partnership Ltd
Contact: Karen Burton
Telephone: 03031231890
Address: Bower House
Greater Manchester
United Kingdom