Invitation To Tender – IT & Digital Transformation – British Chambers of Commerce

Expression of Interest closing date 20170421

Invitation To Tender – IT & Digital Transformation – British Chambers of Commerce

Background:  The British Chambers of Commerce has:

• 52 accredited Chambers of Commerce members with national coverage
• Representing thousands of businesses of all sizes and sectors
• Employing over 5,000,000 employees

As a business, the BCC is a small not for dividend (all profits are used to support the organisation and are not distributed to members) organisation, with around 27 staff covering a number of functions including accreditation; commercial services; policy, events and conferences, media relations, finance and administration. IT today is mainly under the responsibility of the finance and administration function, but responsibility for the website will sit with the communications team. Turnover for 2016 was circa £5 million for the BCC and nearly £140 million for the Accredited Chamber Network.

CURRENT CONTEXT – Appointment of an IT & Digital partner firm (“The IT partner”).

The existing web platform has been in place for a number of years. In addition, there is an intranet and extranet platforms that also look dated and are underused. The current website is content-rich but dated, and does not offer a positive user experience.
Previously, the BCC has tended to silo resources, which has led to the creation of separate sites depending on policy area and need. It is preferable to consolidate these as part of the refresh of the main BCC website, to ensure uniformity of brand and message.

With a new multi-year plan in place effective April 1, this is the right time to review the IT and Digital investment of the past and for the years to come, especially 2017.
The current website needs a modern refresh, incorporate the existing intranet / extranet, even turning the extranet into a member portal that can benefit the Accredited Chamber Network. It needs to be mobile friendly across devices, build in social media and podcast platforms, and reflect the dynamic nature of the Chamber Network, dispelling the myths that they are old and outdated.

The BCC also needs to update its internet capability, with a high speed line, and ensure that the above systems all work better together. The BCC team wishes to appoint an IT company that focuses primarily on the website but with consideration of other matters, with a view to a new website being fully operational within four months. It is possible that there will be a selection panel from the Chamber Network.

The BCC would like to be able to run the day-to-day maintenance and management of the new website.


Review and implementation of the IT and Digital investment of the past and for 2017. Including an SEO audit of existing websites and good analytics.

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TIMELINE (calendar year)

31st March 2017 – ITT sent to potential bidders
21st April 2017 – Deadline for submission from bidders
24-28th April 2017 – initial sift of tenders and notification to shortlisted bids
15-19th May 2017 – Pitching to BCC
22nd May 2017 – Successful bidder chosen
End of September 2017 – Implementation fully completed.

The deadline for bids will be 21st April 2017, with a view to conducting presentations and appointing a successful firm shortly thereafter. Bids should be submitted to Allan Williams ( in the first instance.