|Expression of Interest closing date||20170629|
Tender Name: Business Management System
Company Name: Hudson Hill Ltd
Description of Service Required: Hudson Hill is an IT consultancy, offering a range of IT services and support to organisations across the UK. The team has 25 years of experience of solving IT and communications issues for small, medium and corporate level businesses. We have adopted a recognized system for case management, based on previous external recommendation. The system is not flexible enough for the needs of the business and both resource and client management capability is currently limited. To add to this, the system is expensive and not all members of staff have licences. ITIL, the industry standard model for client management, is difficult for us to achieve as a result of the above. The system issues identified mean that there is limited opportunity to properly manage the team; management is reactive rather than pro-active so issues such as capacity management, an inability to effectively track both internal and client assets are a constant bugbear and are driving the cost base of the business.
To achieve our growth plans, we need to ensure that we can deliver outstanding customer service cost-effectively. This requires better systems and processes that will support the company’s growth and enable us to scale service delivery, increase perceived quality of service, provide better insight into customer behaviour and technical challenges, support knowledge sharing and effective capture of expertise.
Closing Date: 29/06/17 5pm
This project is part funded by the European Regional Development Fund