Customer Service (Level 3 Diploma) Back to Course List

Overview

This course is grouped around four core themes; impression and image, delivery, handling problems, and development and improvement.

Qualification

Diploma in Customer Service (Level 3)

Awarding Body

City & Guilds

Duration

12-18 months

Start Dates

Flexible. Students can start at any time of the year.

Who's it for?

Staff in more responsible customer-facing roles, possibly responsible for certain areas of delivery, supervising a team or helping to monitor customer service levels. Typical roles could include retail sales staff, sales managers, front desk staff in hotels or health clubs, or customer services managers.

What will they study?

All learning on the course is grouped around four core themes; impression and image, delivery, handling problems, and development and improvement. Students follow specific areas of study to improve their strategic knowledge and management skills in areas such as handling complaints, the principles of good customer service, ethical and legal considerations, contributing to policies and procedures, and monitoring and supervising a team.

Where will it take place?

In the workplace.

What next?

Next steps could include further study at the same or a higher level in a related field, such as marketing, business administration, management or sales.
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