Customer service practitioners have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors with a general public or business to business customer base. They are hugely influential in the delivery of a good customer service experience and their satisfaction within an organisation. They provide service in line with customer service standards and strategy and understand regulatory requirements. They assist customers either face to face or by phone, post, email, text and digital media.
People working in customer service roles such as customer service trainee, customer service
adviser, or customer service assistant.
What will Customer Service Practitioner (Level 2 Standard) students study?
Customer Service students will be able to strive for excellent customer service and build their knowledge and confidence to take ownership and solve customer problems.
Completion of this Apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level and develop as a customer service specialist.
Topics include:
- Equality – treating all customers as individuals
- Dealing with customer conflict and challenge
- Influencing skills
- Presentation – dress code and professional language
Where will training take place?
This will be a mixture of development in the workplace and knowledge workshops at our
premises in Liverpool & St Helens and via virtual learning platforms.
Progression opportunities for Customer Service Practitioner (Level 2 Standard) students
Students can continue their learning and develop their skills with the Customer Service Specialist (Level 3 Standard).
