Complaints Policy & Process

St Helens Chamber is committed to providing a high quality service for all our Members, clients and learners. In order to continually improve our service, we listen and respond to the views of everyone we work with.
In the event that you are dissatisfied with any service provided by St Helens Chamber or by suppliers, consultants or subcontractors working on behalf of St Helens Chamber, please forward your complaint to the Chief Executive’s Personal Assistant. Your complaint will be noted on our Complaints Log and acknowledged within 4 working days.
Your complaint will then be investigated by the relevant manager and a formal response provided to you within 10 working days. Should further information be needed we will contact you about this.
In exceptional circumstances where it is not possible to carry out an investigation within 10 working days you will be advised that a response will take longer and the likely response timescale.
In the event that you are dissatisfied with the outcome of your complaint please write to the Chief Executive at St Helens Chamber explaining the reasons for your dissatisfaction. She will then carry out a further investigation and advise you of the outcome within 10 working days.
To submit a complaint, please contact Claire O’Rourke on 01744 742073 or email