The introduction of a new management information computer
system at specialist label manufacturer Lancastrian Labels
presented the company with a training challenge.

Managing Director John Bambery said: “Our existing system was quite dated and we were approached to see if we would test the new system that would replace it. That meant we then had to
train all our office personnel in how to use the integrated software, which covers everything from accounts and sales order processing to stock management.

“It will increase efficiency and once it is fully up and running it will enable our customers to access their own information on our website so it was vitally important that all the staff are fully
trained.”

Workforce Development Advisor John Decamp, from St Helens Chamber, assisted the company in identifying the right training solution. Lancastrian Labels, which counts retail giant HMV among its customers, has also invested in new software and
hardware for its origination department.

The equipment enables the creation of specific designs and the production of film from which bespoke adhesive labels are then produced. Employees will now receive training in this highly specialised process.

John Bambery added: “The training is extremely important, as is the funding assistance, but it is the flexibility that is so useful to a business like ours. It puts us in control of our training. We can
determine when it takes place and how it takes place. Because we only pay 20 per cent we can then earmark more funds to go back into training. The business benefits are clear, the more
training we undertake the better the company will be”.

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